Terms of service
Scope
These terms apply to all contracts for the online service DomainRadar between Henrique Medeiros, DomainRadar (the provider) and its customers. Deviating terms only apply if the provider confirms them in writing.
For businesses only
DomainRadar is aimed exclusively at companies, organisations and public bodies – not at consumers and not at children or young people. Anyone who orders confirms that they act for a business and are authorised to do so.
Services
DomainRadar checks the domains you add in read-only mode (DNS, certificates, blacklists, DMARC reports and – if enabled – Microsoft 365) and reports findings with recommendations. The scope follows from the chosen plan and the quote. Customers implement recommendations themselves. The provider cannot guarantee that every abuse and every error will be detected.
Free trial
The trial lasts 14 days and is free of charge. It ends automatically: nothing is charged and no plan is taken out. A paid plan only comes about through an express order.
Prices and payment
The prices of the chosen plan as stated on the website or in the quote apply. All prices in CHF are final prices. Not registered for VAT, no VAT is charged. Billed monthly or yearly (yearly plan: 1 month free). Parked domains that send no email are not counted.
Invoices are payable within 20 days. There are no hidden fees. The provider announces price changes by email at least 30 days in advance; customers may cancel with effect from that date.
Term and cancellation
A plan is open-ended. Either party may cancel it at any time with 1 month’s notice; the notice period runs from receipt of the cancellation. Amounts already paid are governed by the section “Refunds”.
Cancelling is as easy as ordering: an informal email to info@domainradar.ch, no reason needed. You receive a confirmation by email.
Refunds
If a customer cancels, amounts already paid for the current period are not refunded pro rata; the service remains usable until the end of the period.
If the provider terminates extraordinarily through no fault of the customer, or discontinues the service, it refunds prepaid amounts for the time thereafter pro rata.
Customer obligations
Customers only add domains they are authorised for, protect their access and notify the provider without delay of any suspected abuse.
Availability
The provider operates DomainRadar with care but does not guarantee any particular availability. It announces maintenance in advance where possible.
Data and data protection
Customer data remains the customer’s. Where the provider processes personal data on the customer’s behalf, the parties conclude a data processing agreement, available on request. The sub-processors used are listed on the website. The privacy policy applies to the website.
End of contract: export and deletion (exit clause)
Throughout the term of the contract, customers can export their data themselves (reports and analyses via the interface and the API, monthly reports as PDF, a data access file per end customer).
After the contract ends, access remains available in read-only mode for 30 days so that customers can export their data; on request, the provider supplies an export in a common, machine-readable format (JSON or CSV) within this period.
30 days after the end of the contract, the provider deletes the customer’s data. The provider makes daily backups; they expire after 30 days at the latest. Deleted data is thus also removed from the backups no later than 60 days after the end of the contract. Excepted is data the provider must retain by law (e.g. invoices); it is blocked. On request, the provider confirms the deletion in writing.
Liability
The provider is only liable for damage caused intentionally or through gross negligence. Liability for indirect damage and lost profit is excluded to the extent permitted by law.
Changes to these terms
The provider notifies changes by email at least 30 days before they take effect. Anyone who does not agree may cancel with effect from that date.
Applicable law and jurisdiction
Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is the provider’s registered office. In case of discrepancies between the language versions, the German version prevails. Last updated: 07.10.2026.